Privacy Policy

CarVital AI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at carvital.ai and any associated mobile applications.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and profile picture when you create an account or sign in with Google.
• Vehicle Information: Car make, model, year, color, mileage, modifications, and notes that you provide when adding cars to your garage.
• Diagnostic Data: Responses to diagnostic questions and AI-generated health reports for your vehicles.
• Usage Data: How you interact with our platform, including features used, pages visited, and actions taken. This is collected via Mixpanel analytics.
• Payment Information: Subscription and billing data processed securely through Stripe. We do not store your credit card details on our servers.
• Community Content: Posts, comments, and images you share in the community section.

2. How We Use Your Information

• To provide and personalize AI-powered car diagnostics and recommendations
• To generate model-specific car profiles and maintenance schedules
• To process your subscription and manage your account
• To send you maintenance reminders and important updates via email
• To improve our platform and develop new features based on usage patterns
• To enable community features and interactions between users
• To provide customer support

3. Third-Party Services

We use trusted third-party services to operate our platform:

• Supabase: Database hosting and user authentication (data stored securely in the cloud).
• OpenAI: AI processing for diagnostics, car profiles, and chat responses. Your car data is sent to OpenAI for analysis but is not used to train their models.
• Stripe: Payment processing for subscriptions. Stripe handles all payment data securely under their own privacy policy.
• Mixpanel: Analytics to understand how users interact with our platform. We track feature usage, not personal browsing habits.
• Resend: Email delivery for welcome emails, maintenance reminders, and account notifications.
• Vercel: Application hosting and deployment.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Your data is transmitted over encrypted connections (HTTPS/TLS), and we use industry-standard authentication practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account and associated data at any time by contacting us. Diagnostic history and car data will be permanently deleted upon account deletion.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data and account
• Withdraw consent for data processing at any time
• Export your data in a portable format

To exercise any of these rights, contact us at support@carvital.ai.

7. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies. Analytics are handled through Mixpanel using server-side tracking, not browser cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our platform or sending you an email. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@carvital.ai.