Terms of Service

Welcome to CarVital AI. By accessing or using our platform at carvital.ai and any associated applications (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

1. Description of Service

CarVital AI provides AI-powered car health diagnostics, maintenance recommendations, car profiles, and community features. Our Service uses artificial intelligence to analyze vehicle data and provide recommendations. The Service is provided "as is" and is intended for informational purposes only.

2. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 13 years old to create an account.
• One person may not maintain more than one account.
• You are responsible for all activity that occurs under your account.

3. Subscriptions and Payments

• Basic Plan: Free tier with limited features (1 car, 5 diagnostics per month).
• Pro Plan: Paid subscription with expanded features (100 cars, 500 diagnostics per month).
• Payments are processed securely through Stripe. By subscribing, you agree to Stripe's terms of service.
• Subscriptions renew automatically unless cancelled before the renewal date.
• You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
• Refunds are handled on a case-by-case basis. Contact us for refund requests.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated tools, bots, or scrapers to access the Service without our permission
• Upload malicious content, viruses, or harmful code
• Harass, abuse, or harm other users through the community features
• Post false, misleading, or inappropriate content in the community
• Resell, redistribute, or commercially exploit the Service without authorization
• Abuse API endpoints or intentionally overload the Service

5. AI-Generated Content Disclaimer

Important: Please read this section carefully.

• All diagnostics, recommendations, cost estimates, and car profiles are generated by artificial intelligence and are for informational purposes only.
• AI-generated content is not a substitute for professional mechanical inspection, diagnosis, or advice.
• Cost estimates are approximate and may vary based on location, service provider, and market conditions.
• Always consult a qualified mechanic or authorized service center before making decisions about your vehicle's maintenance or repairs.
• We do not guarantee the accuracy, completeness, or reliability of any AI-generated content.
• CarVital AI is not liable for any damage, loss, or expense arising from reliance on AI-generated recommendations.

6. Community Guidelines

• Be respectful to other community members.
• Do not post offensive, harmful, or inappropriate content.
• Do not share personal information of others without their consent.
• We reserve the right to remove any content that violates these guidelines.
• We may suspend or terminate accounts that repeatedly violate community guidelines.

7. Intellectual Property

The Service, including its design, features, code, and content (excluding user-generated content), is owned by CarVital AI and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written permission.

8. User Content

• You retain ownership of content you create (community posts, images, etc.).
• By posting content, you grant us a non-exclusive, worldwide license to display and distribute it within the Service.
• You are responsible for ensuring you have the right to share any content you post.
• We may remove user content at our discretion if it violates these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, CarVital AI and its founders, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or vehicle damage, arising out of or related to your use of the Service. Our total liability for any claims arising from the Service is limited to the amount you paid us in the 12 months preceding the claim.

10. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service ceases immediately. You may also delete your account at any time by contacting us.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes via email or a notice on the platform. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or the Service shall be resolved in the courts of Kuala Lumpur, Malaysia.

13. Contact Us

If you have any questions about these Terms, please contact us at support@carvital.ai.